SS
Skosana S
1 reviews | Active since May 2014
08 May 2026, 01:11
Service!
It's 3weeks now and haven't received statement as requested. Sanlam trust has responded to other emails/request but don't want to provide statements for the beneficiaries to me the guardian.
The last statement received was in 2024, is it really that difficult to provide me with statement for my kids? Email was sent to and cc'd Miche the manager but am still not getting and as per our tele communication she mentioned I can use her email/ call if service is not provided .
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Sanlam's replyOfficial
08 May 2026, 07:07Good morning, Skosana
We are sorry to learn of your poor service experience.
Please send us a private reply with the ID numbers of the beneficiaries.
On receipt of it, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience.
Please send us a private reply with the ID numbers of the beneficiaries.
On receipt of it, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply08 May 2026, 07:07
Official
Good morning, Skosana
We are sorry to learn of your poor service experience.
Please send us a private reply with the ID numbers of the beneficiaries.
On receipt of it, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience.
Please send us a private reply with the ID numbers of the beneficiaries.
On receipt of it, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care