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Assupol didn’t pay and hasn’t paid the claim lodged for my mother’s passing. This is despite the fact that the representative didn’t do due diligence when signing her up for the policy. Their stance was that my mother didn’t list any beneficiaries. This is absurd to say the least. You sign up a pensioner for policy and don’t explain anything to her. If she had no beneficiaries listed, I asked Assupol as to how they expected to honour her wishes to be buried with dignity if there was no one listed as a beneficiary to claim on behalf of her. They made me sign the power of attorney after I had queried about the way they were conducting their business. How many more of these elderly people who were signed up by their agents without explaining the process to them? Assupol may be making huge profits by doing such tricks on unsuspecting elderly people. I won’t let this pass. We have laid my mother to rest without Assupol pay out. My mother paid Assupol for 16 years. She used to stay alone at home when she was convinced to take up the policy. I only became aware of that policy in 2021. Assupol did us dirty in difficult times where we needed them the most. They had promised her to be there for her and unfortunately they reneged on their promise.