********** service !!!!

Absolutely ********** service! *********** staff coupled with an *********** system that clearly doesn’t work and ends up frustrating the client more than ever with this stupid WI numbers for each response or email sent. I have done NUMEROUS follow ups with regard to my latest claim for my surgeon bill and keep getting told we will escalate it with no resolve. This has been more than 2 months now!!!!! And they proudly say turn around time is 7to 10 working days provided all documents received WHICH ALL WAS SENT. I have another claim I need to submit but the Lord alone knows how long these *********** staff will take with that one. Please resolve and pay asap or this will be taken further! Do not get a SANLAM policy if you are reading this. Rather go for Discovery or a better rated provider. My policy number is SAN***