MB
Michaela B
1 reviews | Active since Feb 2023
29 Apr 2025, 11:44
********** service
The service received from Sanlam Gap cover has been **********. Not only do we have unprocessed claims dating from January this year, but they also incorrectly double deducted our monthly premium, and we have been trying to get it resolved for over a month, to no avail. The agents are ***********, never deliver on promises made, and gives you the run around every time you call - that is if they actually answer- Shocking shocking service - STAY AWAY
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Replies (2)
Sanlam's replyOfficial
29 Apr 2025, 11:50Good day Michaela
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.
Regards
Sanlam Client Care
Sanlam's reply29 Apr 2025, 11:50
Official
Good day Michaela
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.
Regards
Sanlam Client Care
Sanlam's replyOfficial
29 Apr 2025, 15:40Good afternoon Michaela
We have received feedback that Sanlam Gapcover has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Gapcover has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply29 Apr 2025, 15:40
Official
Good afternoon Michaela
We have received feedback that Sanlam Gapcover has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Gapcover has been in touch with you.
Regards
Sanlam Client Care