Servery disappointed

This company is so quick to take your money in the name of better future and best for you but when you need to cash out because you have found something better its like they have lost their own number, I have been trying for the better part of 2 weeks to get into contact with someone as I was to shift my RA but naturally, no help. After a very brief and very rude conversation with a Sanlam agent who finally got back to me I was not even listened to. ALL I WANT IS A SECTION 14 TRANSFER!!!!! Its not rocket science, its not impossible, everything is set up and ready to go from my advisor side but I must continue fighting through Sanlams incompetence. While you figure out how to phone a client back I am losing money. What happened to following the FSCA's policy of treating customers fairly? Of my right of information? All I want is the last of the information needed to do a successful section 14 transfer. Waiting for over an hour on the phone per attempted call for a EAC and early termination is not on. Do better Sanlam