aS
ashton S
1 reviews | Active since Dec 2019
18 Dec 2019, 13:44
SEB
Good day
This is not a complaint ,would just like to find out something because no one can give me a straight answer. I called SEB to find out how long I will wait for my provident fund pay out as I urgently need it .. forms have been submitted via DATA FACTORY on the 24th of November.
Every time I call to follow up I get told a different story , the one lady told me the turn around time is 14 days , the other one told me they waiting for the supervisors approval signature, which is almost two weeks now.
ID: *** MASSMART SANLAM PROVIDENT FUND
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
18 Dec 2019, 14:08Good day Ashton
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
Best regards,
Sanlam's reply18 Dec 2019, 14:08
Official
Good day Ashton
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
Best regards,
Sanlam's replyOfficial
18 Dec 2019, 15:29Good day Ashton
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
Best regards,
Sanlam's reply18 Dec 2019, 15:29
Official
Good day Ashton
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
Best regards,
aS
ashton S's updateReviewer Update
19 Dec 2019, 08:17Thank you
aS
ashton S's update19 Dec 2019, 08:17
Reviewer Update
Thank you
aS
ashton S's updateReviewer Update
20 Dec 2019, 09:14WOULD LIKE TO THANK SEB FOR THEIR SPEEDY RESPONSE , SOLVED WITHIN TWO DAY
aS
ashton S's update20 Dec 2019, 09:14
Reviewer Update
WOULD LIKE TO THANK SEB FOR THEIR SPEEDY RESPONSE , SOLVED WITHIN TWO DAY
Sanlam's replyOfficial
20 Dec 2019, 09:50Good day Ashton
We appreciate the feedback.
Regards
Client Relations
We appreciate the feedback.
Regards
Client Relations
Best regards,
Sanlam's reply20 Dec 2019, 09:50
Official
Good day Ashton
We appreciate the feedback.
Regards
Client Relations
We appreciate the feedback.
Regards
Client Relations
Best regards,