MM
Mpilo M
1 reviews | Active since Feb 2022
26 Oct 2023, 10:44
SCClientCare
I have an ongoing problem that is affecting me completing my tax returns. I have emailed the issues to SCClientcare. I tried doing a follow up call and apperently the call center cannot assist me with any information since SCClientcare can only be contacted via email. It's been a whole month of me being middle man between sars and Sanlam just so I could figure out where the problem lies and I am waiting for Sanlam to rectify the issue. Last message I received was that matter had been escalated to Sanlams tax specialist and then silence.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
26 Oct 2023, 10:49Good day Mpilo
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply26 Oct 2023, 10:49
Official
Good day Mpilo
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
26 Oct 2023, 13:02This is to confirm that you have been called by Sanlam Corporate. Your complaint has been acknowledged.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply26 Oct 2023, 13:02
Official
This is to confirm that you have been called by Sanlam Corporate. Your complaint has been acknowledged.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
MM
Mpilo M's updateReviewer Update
27 Oct 2023, 11:25Sanlam error effecting my tax returnMy ongoing issue - SCClientCare has not assisted me in any way. Instead they have responded by giving me information I already knew. A new PAYE ref no. But not a new certificate number. I am so frustrated this is going on well over a month now. How does a big corporate like this make such a huge mistake that impacts my life and they cannot fix the problem.
Tax directive/tax certificate/PAYE ref all the problems.
You called me to apologize but the problem still exists.
Tax directive/tax certificate/PAYE ref all the problems.
You called me to apologize but the problem still exists.
MM
Mpilo M's update27 Oct 2023, 11:25
Reviewer Update
Sanlam error effecting my tax returnMy ongoing issue - SCClientCare has not assisted me in any way. Instead they have responded by giving me information I already knew. A new PAYE ref no. But not a new certificate number. I am so frustrated this is going on well over a month now. How does a big corporate like this make such a huge mistake that impacts my life and they cannot fix the problem.
Tax directive/tax certificate/PAYE ref all the problems.
You called me to apologize but the problem still exists.
Tax directive/tax certificate/PAYE ref all the problems.
You called me to apologize but the problem still exists.
Sanlam's replyOfficial
27 Oct 2023, 13:33Good day Mpilo
Your complaint is under investigation by Sanlam Corporate and final feedback has not been provided yet.
Regards
Sanlam Client Care
Your complaint is under investigation by Sanlam Corporate and final feedback has not been provided yet.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply27 Oct 2023, 13:33
Official
Good day Mpilo
Your complaint is under investigation by Sanlam Corporate and final feedback has not been provided yet.
Regards
Sanlam Client Care
Your complaint is under investigation by Sanlam Corporate and final feedback has not been provided yet.
Regards
Sanlam Client Care
Best regards,
MM
Mpilo M's updateReviewer Update
02 Nov 2023, 12:00Dear Sanlam
I am still waiting for feedback on my ongoing issue. I still cannot submit my tax returns. The year is almost over.
This is an error that your organization made and I feel like you are not taking this seriously yet it effects my life.
I am still waiting for feedback on my ongoing issue. I still cannot submit my tax returns. The year is almost over.
This is an error that your organization made and I feel like you are not taking this seriously yet it effects my life.
MM
Mpilo M's update02 Nov 2023, 12:00
Reviewer Update
Dear Sanlam
I am still waiting for feedback on my ongoing issue. I still cannot submit my tax returns. The year is almost over.
This is an error that your organization made and I feel like you are not taking this seriously yet it effects my life.
I am still waiting for feedback on my ongoing issue. I still cannot submit my tax returns. The year is almost over.
This is an error that your organization made and I feel like you are not taking this seriously yet it effects my life.
Sanlam's replyOfficial
02 Nov 2023, 12:52Good afternoon Mpilo
We are sorry to learn that the matter has still not been resolved.
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to learn that the matter has still not been resolved.
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply02 Nov 2023, 12:52
Official
Good afternoon Mpilo
We are sorry to learn that the matter has still not been resolved.
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to learn that the matter has still not been resolved.
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
02 Nov 2023, 14:46Hello Mpilo
We have received feedback that Sanlam Corporate has been in touch with you again.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you again.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply02 Nov 2023, 14:46
Official
Hello Mpilo
We have received feedback that Sanlam Corporate has been in touch with you again.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you again.
Regards
Sanlam Client Care
Best regards,