SM
Sandile M
1 reviews | Active since May 2020
25 May 2020, 10:34
********
Had the worst experience ever wit ds company. I had a policy with them n in February this year I gave them a call wanting to cancel the policy. They forwarded me the cancelation forms n filled dm then emailed dm back n dt waz in Feb. For the past 3months they continue to deduct n last month I phoned them n they apologized n promised everyting Wil sorted. This morning got a shock of my life as they stil deducted n I waz like what the hell. I am never dealing with dm ever again n I would not recommend any of my family n friends to ever use this company they are ******.
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Replies (2)
Sanlam's replyOfficial
25 May 2020, 10:58Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind Regards
Client Relations
Sanlam's reply25 May 2020, 10:58
Official
Good day
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind Regards
Client Relations
Sanlam's replyOfficial
25 May 2020, 12:59Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We value you as a client.
Kind regards
Client Relations
Sanlam's reply25 May 2020, 12:59
Official
Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
We value you as a client.
Kind regards
Client Relations