LF
Lizelle F
1 reviews | Active since Mar 2018
16 Sept 2024, 20:12
Savings withdrawal request
I app**** for a savings withdrawal on 02 September. I received a confirmation email from Sanlam that my request should be completed 25 September. I have checked my SARS status today and nothing was submitted. I have send an email to Sanlam and the only feedback received is that the completion date is still 08 October???please explain as the watsapp number do not give you the option to chat to an agent. And you can't get through on the telephone. So for two weeks nothing was done?
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
16 Sept 2024, 20:47Hi Lizelle
I am sorry to hear this. I will be sending you a private message.
Regards
Client Care
I am sorry to hear this. I will be sending you a private message.
Regards
Client Care
Best regards,
Sanlam's reply16 Sept 2024, 20:47
Official
Hi Lizelle
I am sorry to hear this. I will be sending you a private message.
Regards
Client Care
I am sorry to hear this. I will be sending you a private message.
Regards
Client Care
Best regards,
Sanlam's replyOfficial
16 Sept 2024, 20:54Please provide me with your plan number or id number so that we can identify the responsibility department. We will refer your complaint to them and request urgent feedback.
Best regards,
Sanlam's reply16 Sept 2024, 20:54
Official
Please provide me with your plan number or id number so that we can identify the responsibility department. We will refer your complaint to them and request urgent feedback.
Best regards,
LF
Lizelle F's updateReviewer Update
16 Sept 2024, 21:34Where can I send my details privately
LF
Lizelle F's update16 Sept 2024, 21:34
Reviewer Update
Where can I send my details privately
LF
Lizelle F's updateReviewer Update
16 Sept 2024, 21:44***X9
LF
Lizelle F's update16 Sept 2024, 21:44
Reviewer Update
***X9
Sanlam's replyOfficial
17 Sept 2024, 07:03Thank you for providing your plan number, Lizelle.
We have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
We have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply17 Sept 2024, 07:03
Official
Thank you for providing your plan number, Lizelle.
We have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
We have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
Best regards,
LF
Lizelle F's updateReviewer Update
17 Sept 2024, 07:51Thank you
LF
Lizelle F's update17 Sept 2024, 07:51
Reviewer Update
Thank you
Sanlam's replyOfficial
17 Sept 2024, 13:18Good afternoon Lizelle
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply17 Sept 2024, 13:18
Official
Good afternoon Lizelle
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
Best regards,
LF
Lizelle F's updateReviewer Update
18 Sept 2024, 07:52Thank you Amalia @ Sanlam for your assistance. Much appreciated.
LF
Lizelle F's update18 Sept 2024, 07:52
Reviewer Update
Thank you Amalia @ Sanlam for your assistance. Much appreciated.
Sanlam's replyOfficial
18 Sept 2024, 08:06Good morning Lizelle
Thank you for your message.
We have relayed it to her.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to her.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply18 Sept 2024, 08:06
Official
Good morning Lizelle
Thank you for your message.
We have relayed it to her.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to her.
Regards
Sanlam Client Care
Best regards,