Savings Plan

<p>I requested to withdraw and cancel my savings on the 05/06/2017 as I am no longer working. I have received an email stating that my query will be finalised on the 13/06/2017 but I call to find out if the documents I was requested to submit were received, only to find out I am supposed to send proof of residence but no one bothered to call me and tell me. What if I didn't call? I sent the document on the 08/06/2017 and assumed ass was well, on the 13/06/2017 I received an email that is addressed to someone Mr whoever and some words are missing, requesting that I must send another proof as the e toll statement in acceptable. </p>