GH
Glynis H
1 reviews | Active since Aug 2020
19 Aug 2020, 13:06
Santam doing two farm workers out of basic interest in investment
We invested funds for our staff two years ago - two years later they tell us they are not FICA compliant and cannot accept the investment but after completing a myriad of forms and lots of back and forwards 5 months later (ie two and half years after initial investment) we are told staff will not get a penny of interest from Sanlam! That is iniquitous - AND we still do not have their money - still sitting in Sanlam bank account!
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
19 Aug 2020, 13:29Good day, Glynis
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply19 Aug 2020, 13:29
Official
Good day, Glynis
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
GH
Glynis H's updateReviewer Update
19 Aug 2020, 13:32haha - I asked that it be escalated to a senior person and was told it had been and the email address i was given was enquiries@customer services! That is great escalation - please - pull the other one!
GH
Glynis H's update19 Aug 2020, 13:32
Reviewer Update
haha - I asked that it be escalated to a senior person and was told it had been and the email address i was given was enquiries@customer services! That is great escalation - please - pull the other one!
Sanlam's replyOfficial
24 Aug 2020, 09:09Dear Glynis
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
Sanlam's reply24 Aug 2020, 09:09
Official
Dear Glynis
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations