Santam Death Claims

Sanlam Death claims left a bitter taste in my mouth. I've got no words to describe my experience or the service. A death annuity claim was suppose to pay out on the 04th of June 2024. When i even called that afternoon it was stated that they busy with the payment. Even the tracking status has been updated to paid in bank. To phone yesterday and to hear no it went back to the board as a dispute has been received on the 15th of May so the payment has been reversed. Yesterday afternoon i called in again as i was triggered on this explanation as per me we had until the 28th to dispute and why will they say paid etc if the dispute was done then? When i asked the lady informed me she doesn't see there is a dispute she sees awaiting approval but she herself is not sure now she will get the assessor to phone me back. The funny part is they don't phone back. So i come to the conclusion they didn't pick up the dispute then its not our fault as you can't commit and advise payment is made and then change it. As we depend on that money to come in. Up until now no one phoned me or rep**** on my mail. Making me wonder what discrepancy is actually going on or they covering for their mistakes. But to advise that the money is being paid just to come with another story is dishonest. So someone at Sanlam did not do their work and in the meantime financially i depended on that money to come in and it didn't due to God knows what. As I get different stories.