Sanoam get it right

Sanlam, you get your agents to cold call with a misleading sales pitch. The pitch doesnt mention an application to apply for credit. The pitch does however only say "would like to know how much you qualify for". This statement in itself doesnt give the customer the opportunity to agree to personal information and credit information being retrieved even worse there is no mention of it being the start of the application process, hence misleading. Then when the conversation is questioned and the start of the end one starts receivimg sms that your application has been saved and later an email saying your application was declined. This is again misleading, ********* and exploitationof customers because no application was even completed or agreed to - HOW ON EARTH DOES EQUATE TO DECLINED OR SAVED? This clearly shows incorrect set ups of mailing systems and agent logs on the systems.