MS
Malume S

1 reviews | Active since Nov 2021

18 Oct 2023, 06:08

Sanlum representative *****

To whom it may concern

I Nhlanhla fortune, work at Ekuphileni L Clinic in Durban, Umlazi

A sanlam service Provider by the name of Nosisa Hadebe came to our work place to render some of your service to us, she then notified me that the Policy which I have doesn't have a Cash back benefit (SP***5)

She then told that she can change the policy with out creating a new policy under my name. ONLY to find that she was lying to me because a sum of R322 was deducted under a new policy (DS***5) in other words she **** just to gain commission from creating another Policy. I call and emailed to Sanlum but there's no replies from the 12-10-2023

Id like to be refunded and the problem to be rectified as soon as possible as I've tried to contact her but seems like this is not something that affects her as it's affect me and my monthly budget

Thank you Nhlanhla shandu

***

0
Replies (2)
Sanlam
Sanlam's reply18 Oct 2023, 07:40
Official
Good day Malume  
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY. 
 
 Regards
 Sanlam Client Care

Best regards,

Sanlam
Sanlam's reply18 Oct 2023, 14:09
Official
This is to confirm that you have been contacted and feedback was provided to you.

Regards
Sanlam Client Care

Best regards,