SM
Simphiwe M

1 reviews | Active since Jun 2021

04 Jun 2021, 16:14

SANLUM /ACA POOR SERVICE

GOOD DAY THIS IS SIMPHIWE MTSHALI IM AN EX WORKER FOR ACKERMANS I RESIGNED ON THE 3RD OF MARCH THIS YEAR AND I ASLO WORKED ON MY NOTICE, AND WE SUBMITTED ALL THE DOCUMENTS WITH THE STORE MANAGER SAME DAY AND WE DID SENT THE DOCUMENTS AGAIN ON THE 24/25 MAY. SINCE TODAY I’VE NEVER GET ANY FEEDBACK FROM SANLUM OR ACA EVEN AN SMS , WHEN IM TRYING TO CALL THEY ALWAYS TRANSFERING MY CALL AND WHEN EVER THEY TRANSFER TO( ACA) NO ONE IS PICKING UP THE PHONE UNTIL THE PHONE HANG UP, I WASTED ALMOST R500 AIRTIME SINCE FROM APRIL TRYING TO GET SOMEONE WHO CAN ASSIST ME AND I DID CALL EVEN TODAY THEY DIDN’T PICK UP THE PHONE. IM REALLY ****ED OFF NOW IM SORRY FOR USING SUCH WORDS BUT IM REALLY ****ED OFF. I’VE GOT THINGS TO DO AND BILLS TO PAY GUYS THIS IS REALLY UNFAIR, AND ITS SEEMS LIKE THERE’S NO ONE WHO IS DOING FOLLOW UP ABOUT THIS PROCESS, HOW DO YA’L PEOPLE WORK KANTI???? IF THERE’S SOMEONE WHO CAN ASSIST ME IN THIS SITUATION HERE IS MY NUMBER PLEASE ***

0
Replies (8)
Sanlam
Sanlam's reply04 Jun 2021, 16:20
Official
Dear Simphiwe

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards 
Sanlam Client Relations 
SM
Simphiwe M's update04 Jun 2021, 19:20
Reviewer Update
I appreciate your quick response, I looking forward to hearing from them
Sanlam
Sanlam's reply07 Jun 2021, 08:02
Official
Dear Simphiwe 

Your matter was escalated, they will be in touch with you during the course of the day. 

Regards,
Sanlam Client Relations
SM
Simphiwe M's update07 Jun 2021, 16:12
Reviewer Update
Nobody called me?? Do you guys want gimme this Money or not?
Sanlam
Sanlam's reply08 Jun 2021, 12:20
Official
Dear Simphiwe

We are terribly sorry for this, we are following up with the relevant team.

Regards,
Sanlam Client Relations
SM
Simphiwe M's update09 Jun 2021, 12:09
Reviewer Update
You guys are busy sending me messages, I don’t wanna know if you guys are sorry or not I just want my money or to know when I’m gonna get my money.
Sanlam
Sanlam's reply09 Jun 2021, 12:43
Official
Dear Simphiwe 

Please confirm if the department has acknowledged your complaint? If you are referring to our responses on Hello Peter, please note that we do not have access to your personal information for security reasons and therefore cannot confirm on a public platform about your payments.  However, we are following up with the responsible department again. 

Regards,
Sanlam Client Relations
Sanlam
Sanlam's reply15 Jun 2021, 10:12
Official
Dear Simphiwe

Due to the protection of your personal information, Our consultant has e-mailed you  with an update on the progress of your payment. 

Please feel free to contact the consultant directly should you have any further enquiries.

Kind regards,
Sanlam Client Relations