1 reviews | Active since Jun 2021
SANLUM /ACA POOR SERVICE
GOOD DAY THIS IS SIMPHIWE MTSHALI IM AN EX WORKER FOR ACKERMANS I RESIGNED ON THE 3RD OF MARCH THIS YEAR AND I ASLO WORKED ON MY NOTICE, AND WE SUBMITTED ALL THE DOCUMENTS WITH THE STORE MANAGER SAME DAY AND WE DID SENT THE DOCUMENTS AGAIN ON THE 24/25 MAY. SINCE TODAY I’VE NEVER GET ANY FEEDBACK FROM SANLUM OR ACA EVEN AN SMS , WHEN IM TRYING TO CALL THEY ALWAYS TRANSFERING MY CALL AND WHEN EVER THEY TRANSFER TO( ACA) NO ONE IS PICKING UP THE PHONE UNTIL THE PHONE HANG UP, I WASTED ALMOST R500 AIRTIME SINCE FROM APRIL TRYING TO GET SOMEONE WHO CAN ASSIST ME AND I DID CALL EVEN TODAY THEY DIDN’T PICK UP THE PHONE. IM REALLY ****ED OFF NOW IM SORRY FOR USING SUCH WORDS BUT IM REALLY ****ED OFF. I’VE GOT THINGS TO DO AND BILLS TO PAY GUYS THIS IS REALLY UNFAIR, AND ITS SEEMS LIKE THERE’S NO ONE WHO IS DOING FOLLOW UP ABOUT THIS PROCESS, HOW DO YA’L PEOPLE WORK KANTI???? IF THERE’S SOMEONE WHO CAN ASSIST ME IN THIS SITUATION HERE IS MY NUMBER PLEASE ***
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Your matter was escalated, they will be in touch with you during the course of the day.
Regards,
Sanlam Client Relations
Your matter was escalated, they will be in touch with you during the course of the day.
Regards,
Sanlam Client Relations
We are terribly sorry for this, we are following up with the relevant team.
Regards,
Sanlam Client Relations
We are terribly sorry for this, we are following up with the relevant team.
Regards,
Sanlam Client Relations
Please confirm if the department has acknowledged your complaint? If you are referring to our responses on Hello Peter, please note that we do not have access to your personal information for security reasons and therefore cannot confirm on a public platform about your payments. However, we are following up with the responsible department again.
Regards,
Sanlam Client Relations
Please confirm if the department has acknowledged your complaint? If you are referring to our responses on Hello Peter, please note that we do not have access to your personal information for security reasons and therefore cannot confirm on a public platform about your payments. However, we are following up with the responsible department again.
Regards,
Sanlam Client Relations
Due to the protection of your personal information, Our consultant has e-mailed you with an update on the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
Due to the protection of your personal information, Our consultant has e-mailed you with an update on the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
