Sanlm Gap Cover - The worst experience and poor customer retention management

This is so frustrating to wake up today and Sanlam has still not paid my claim after 3 weeks since I have submitted my claim with all the required documents. Sanlam Gap Cover is a ****, on their forms they say their turn around time is 7 to 10 working days but I am currently on day 13 since I submitted my claim and still they have not made my payment.

Every week I am calling for the status of the claim, for 2 weeks the claim has been with quality assurance. Nothing is happening.

If you were thinking of taking this product or any product by Sanlam do not. They will frustrate you with their tedious administrative process and poor customer relations. I am definitely cancelling my cover with them as it served to be useless the one time I needed it after more than 5 years of paying my premiums consistently and on time.