Hellopeter
Share Your Experience
NR
Nikita R

1 reviews | Active since May 2025

14 May 2025, 19:40

SANLAP GAP COVER - HIGHLY DISSAPOINTED IN TERRIBLE SERVICE

I am HIGHLY FRUSTRATED with SANLAM GAP COVER! This is not the first time I have received such a lack of communication! I emailed a MONTH ago ZERO RESPONSE!!!!!!!!!!!!!!!!!!! only to be emailed back after MULTIPLE follow ups that the process takes 10 working days! It has been a month! Even after my frustration was voiced, they STILL JUST DO NOT RESPOND!!!!! SO ANNOYING and changing now after years of being with them. We go through the efforts of providing all the documentation, and the least you can do is come back with when our money will be paid back. You're quick to respond when someone wants to sign up, but as soon as we need to claim, we GET ABSOLUTELY ZERO communication!

0
Replies (14)
Sanlam
Sanlam's reply14 May 2025, 19:46
Official
Good evening, Nikita
 
Thank you for contacting us about this.
 
We apologise for your service experience and have requested the responsible department to look into the matter and contact you. 
 
Regards
Sanlam Client Care
NR
Nikita R's update14 May 2025, 19:48
Reviewer Update
and how long will this take??
Sanlam
Sanlam's reply14 May 2025, 20:02
Official
Hello Nikita

We have relayed your complaint to Sanlam Gap Cover they will be in contact with you.

Regards
Sanlam Client Care
NR
Nikita R's update15 May 2025, 19:27
Reviewer Update
Still NOTHING from SANALM GAP - really really pathetic service!
Sanlam
Sanlam's reply15 May 2025, 19:37
Official
We apologize for any inconvenience you may have experienced. We have reached out to Sanlam Gap Cover for urgent assistance.
 
Regards
Sanlam Client Care
Sanlam
Sanlam's reply16 May 2025, 10:02
Official
Good day Nikita

This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
NR
Nikita R's update18 May 2025, 20:04
Reviewer Update
I AM FURIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IF I COULD SWEAR ON THIS PLATFORM I WOULD>> I HAVE NEVER HATED A SERVICE PROVIDER THIS MUCH IN MY LIFE!

AFTER ONE MONTH - IF NOT LONGER ( AFTER THEIR BS ABOUT ALWAYS RESPONDING IN 10 BUSINESS DAYS) LOOOOOK AT WHAT THESE PEOPLE SENT ME 10 minutes ago on the 18 April 2025!

CAN YOU EXPLAIN WHY YOU KEEP COMING WITH YOUR TERRIBLE SERVICE AND LIES? VERY SHOCKING AND DISAPPOINTING FOR SANLAM! EITHER YOU PEOPLE JUST DON'T CARE ABOUT SITTING WITH OUR MONEY! OR YOU JUST HAVE A BUNCH OF *********** FOOLS WORKING THERE.

WORDS CANNOT EVEN BEGIN TO EXPRESS MY ANGER, I FEEL RIGHT NOW.

GapEscalations (Centriq) | 7:40 PM (19 minutes ago) |

Sanlam Gap | Outstanding Documents
Good day Nikita,
We please need your help!
After reviewing the documents submitted for your claim, we have noticed that there is some information missing.
Below is a list of the documents/information that we need:
-Bonitas Medical Aid reflecting Kingsbury Hospital and Dr. Jaga for service date 26 March 2025.
Your claim will be placed on hold until we have received all the outstanding documents.
Should you have any queries, you can reach out to us on ***or *** or your broker for assistance.
Please be advised that emails to this inbox have a turnaround time of 10 working days.
Business days are Monday to Friday 8am to 5pm and exclude weekends and public holidays.
Sincerely,
The Sanlam Gap Team


NR
Nikita R's update18 May 2025, 20:09
Reviewer Update
I would like to add to whoever is reading this, DO NOT SIGN UP WITH SANLAM GAP!!!!!!!!!!!!!!! THEY ARE THE WORST, and you have to repeatedly resend documents over and over and over whilst they think nothing of you waiting 10 days after 10 days!!! THIS IS THE SECOND TIME I GO THROUGH THIS. THE FIRST TIME WAS WHEN I GAVE BIRTH. I WAITED 3 MONTHS FOR MY MONEY! 3 MONTHS!!!!!!!!!!!!! If not longer, actually. Do you know how stressful it is to have a baby and beg for your refund while having to cope with a newborn! I thought I would give them the benefit of the doubt this time round BUT A MONTH LATER, only to be told I must send another document and wait another 10 days is downright RIDICULOUS! I AM 100% moving over.. Just look at our thread. They don't even care if people complain about them. They still give bad service. DO NOT SIGN UP!
NR
Nikita R's update18 May 2025, 20:11
Reviewer Update
CHANGE YOUR DAMN EMAILS - YOU DO NOT TAKE 10 DAYS you people ARE LYING!!!!!!!!!!!!!!!!!!!!!!!!
NR
Nikita R's update18 May 2025, 20:12
Reviewer Update
IF I COULD GIVE YOU A 0 RATING I WOULD.
NR
Nikita R's update18 May 2025, 20:14
Reviewer Update
SANLAM - I WANT AN EMAIL ADDRESS FOR A MANAGER NOT THIS AUTOMATED LIES!
Sanlam
Sanlam's reply19 May 2025, 07:38
Official
Good morning Nikita

Thank you for coming back to us.

We have relayed your messages, including your request for a manager's email address, to the responsible team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply19 May 2025, 12:02
Official
Hello Nikita

We have received feedback that Sanlam Gapcover has been in touch with you.

Regards
Sanlam Client Care
NR
Nikita R's update20 May 2025, 15:57
Reviewer Update
I love how you guys make sure to comment on this thread. Yes, they have been in contact with me and still sending back and forth emails. I will be posting on this thread when my issue is resolved so that the public can see how long you take to settle "urgent matters"