SANLANSKY IGNORE OUR FUNERAL COVER CLAIM

I am very disappointed with SANLAMSKY. They have been sending us from pillar to post ducking and diving to pay our funeral claim for our deceased member MASIBAMBSANE social club. The widow, who is also a beneficiary, has been waiting for almost two months. Every time we enquire, she is told to resubmit the forms and the required docs, then they don't respond. I have escalated the matter to Sanlam HQ, only to be responded with automated responses to date. I am wondering at what point are funeral insurances pay clients without the hussle. Firstly, they told us that our cover was last paid in 2023, when I requested Caldean to send us the statement as proof for his claim, he disappeared. Fast-forward, we escalate to Sanlam HQ, we asked to send the docs AGAIN by Penny (with no contact details on he email signature). We send the docs, we get and automated response. S/he uses a generic email, and indication that they don't take clients seriously and don't want to be bothered. So must we drop the corpses at the SANLAM offices to get a response? Last night I made a request that they must return all our contributions since they claim we we're not paying. Guess what? Automated responses. And this morning, one of our stockvel members has lost a member, the vicious cycle of claiming commences. Yhoo, such a big brand, with such low work ethics.... very dissaapointing.