Sanlan unfair and *****ulent Behavior

I sent an email to Sanlam to ask them to restructure my policy and they did not get back to me. As a result the policy was not paid and the cancelled my policy.

When i ask to be reinstated they asked me how much alcohol I am drinking and they say its not the same amount 10 years ago and will therefore not be reinstated and i need to apply for a new cover. I have for the past 10 year or so have insured now old age parents under this policy and if i was to cover them from scratch they will either not be covered, the premium will be high and i will not have to be on a new waiting period.

This is day light ******* and intentionally *****ulent of Sanlam and I will not encourage anyone to open any policy with them as they do not care about their long client and will find every reason not to pay you when the time is right