Sanlan Indie - What a ****

Item: Sanlam
Rating: 1
Author: Brian N

I made a claim against my Sanlam Indie policy no *** in May 2023. Sanlam requested various documents to be completed by Doctors and Specialists, which was done and sent to them. As the months progressed new info was required, which my Doctors and I supp****. Eventually I laid a complaint with them for not addressing my claim, which took them weeks to reply too. The biggest problem is that they have no direct telephone line and only work by e-mail. The latest mail they sent me now requires a SARS letter of good standing. I ask what has this to do with my claim. It seems to me that this is **** company. I pay R13 712.00 per month and for this I have no idea if I am really covered on my Life Insurance and Income Protector. I wonder if the Sanlam holding company is aware of this operation, called Sanlam Indie. My experience with Sanlam Indie is very poor and I would suggest to the general public not to support this company.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

15 May 2024, 13:10

Hi Brian,

Thank you for your review. We're sorry to hear you had a frustrating experience and really appreciate you bringing this issue to our attention. We'll be in touch shortly.

Kind regards,
Sanlam Indie Team

Sanlam's reply15 May 2024, 13:10

Official

Brian N's updateReviewer Update

16 May 2024, 13:45

I was contacted by phone yesterday by a service consultant of Sanlam Indie, who called herself Mrs Leonie Johnson. She requested more info on my claim. I asked her to supply her telephone number and she rep**** that they do not take calls from their clients and only reply to e-mails. I also asked what her Sanlam personnel number was, and she promptly put the phone down in my ear. When I called the number back that she had called on, it was a Fax line. This is the service you get from a listed company, it totally stinks. Sanlam Indie is an embarrassment to the Insurance Industry and the Directors of Sanlam are to blame for this situation.

Brian N's update16 May 2024, 13:45

Reviewer Update

Sanlam's replyOfficial

16 May 2024, 14:57

Good day Brain,

We apologise profusely for the frustration and inconvenience caused to you by this matter. Furthermore, we have alerted the claims team and manager about your complaint. Please go through the email our claims team has sent you concerning the required documents for them to finalise your claim, and revert to us as soon as possible.

Kind regards,
Sanlam Indie Team

Sanlam's reply16 May 2024, 14:57

Official