lT
lerato T
1 reviews | Active since Jan 2018
19 Nov 2019, 13:42
SANLAMSKY'S HORRIBLE SERVICE
what a pathetic service SanlamSky gives to its customers. I have been a member for the past 4+ years and one of the person I insured passed away last year December before completing the 6 months waiting period. I notified SanlamSky and to my surprise they kept deducting the monies. I called to inquire and I was requested to send my banking details for them to refund me. It has been over 4+ months waiting on them and I keep calling and sending emails but they do not respond. I am very disappointed in their horrible service. I don't believe that such a big reputable company is unable to resolve such a small claim. The consultants are just rude and unhelpful.
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Replies (2)0
Replies (2)
Sanlam's replyOfficial
19 Nov 2019, 14:08Good day, Lerato We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
Kind regards,
Client Relations
Sanlam's reply19 Nov 2019, 14:08
Official
Good day, Lerato We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards,
Client Relations
Kind regards,
Client Relations
Sanlam's replyOfficial
20 Nov 2019, 08:07Good day, Lerato
We have been informed that the relevant department has made contact with you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
We have been informed that the relevant department has made contact with you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
Sanlam's reply20 Nov 2019, 08:07
Official
Good day, Lerato
We have been informed that the relevant department has made contact with you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations
We have been informed that the relevant department has made contact with you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards,
Client Relations