SANLAMSKY DEDUCTING FULL PREMIUM DESPITE CANCELLATION AND REFUSE REFUND!

Hello Peter,

I have a funeral policy with Sanlam Sky and It became pricey and unaffordable as they just increased premiums drastically by 15% at once and therefore I seeked an alternative funeral cover I asked the forms to remove other family members from my policy on Monday, 13 March 2023 10:33 and Sanlam responded and sent incorrect form. I sent cancellation / removal of other family members on 23.03.2023 and took another cover which started on 01 April 2023. I noticed on my payslip end of March 2023 that Sanlam deducted full policy cover regardless of the cancellation and I informed them, they sent me refund forms but now they are saying they cannot refund me part of the full policy cover deducted for April 2023. They did not communicate with me in writing or in anyhow but simply ignored my emails following up about the refund. My new policy started on 01 April 2023 for the other family members and Sanlam also deducted in full and they are refusing to refund me. This is not fair and I just feel that they are ****mers because they increase by 15% and when I get a cover elsewhere they are refusing to refund me. The new policy was ammended with the changes and my family members were removed by Sanlam but to my surprise they still want my premiums! Why must i pay twice for a policy in the same period? I want my money with interest, I worked hard for it, no free lunch for Sanlam as they will not give any!