Sanlam......Shame on you

My mother passed away on the 18th June 2017. We submitted a claim the following week for two policies with the Sanlam Death Claims Department Bellville. We have mails from Sanlam confirming that there are no outstanding premiums due etc. Now after more than two months, not even her funeral policy has paid out. A funeral policy is surely there to take the pressure off a family in time of bereavement. We don’t get any feedback from the claims department agents, and centre supervisors promise to call back to provide feedback but never do. The agent who sold my mother the policies refers us back to death claims and the vicious circle starts all over again. I have a brother with special needs who has to be cared for. We find this totally unacceptable. Shame on you Sanlam.