Sanlam's terrible service

Item: Sanlam
Rating: 1
Author: Darryn O

Moved jobs and trying to get any assistance on my Provident Fund with Sanlam is like pulling teeth. No response via multiple emails and when you call the Call Centre the operations cannot help you with the specifics of where your Provident Fund is in the process of the transfer.

Terrible service once you are trying to move from them which highlights what type of company they are. Only interested in keeping you happy when you are on their books. Will never use them again.

Helpful (0)

Replies (2)

Sanlam's replyOfficial

20 Apr 2021, 10:33

Dear Darryn

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's reply20 Apr 2021, 10:33

Official

Dear Darryn

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's replyOfficial

26 Apr 2021, 11:40

Dear Darryn

We were informed that one of our consultants sent you an e-mail to confirm the progress of your payment.

If you have any further enquiries, please feel free to contact the consultant directly.

Kind regards,
Sanlam Client Relations

Sanlam's reply26 Apr 2021, 11:40

Official