GP
Gustav P
1 reviews | Active since Feb 2020
03 Feb 2025, 15:06
Sanlam's poor service continues!
My brother passed away last year August. We had al documentation needed, submitted on 26 November 2024, for his death claim. Just received an email now saying for the umpteenth time that "we have referred this to our claims specialist apartment for attention. After we receive feedback from them we will continue with assessment of the claim." Really,...he passed away because of natural causes! Where are the good old days of claims being paid in under 2 weeks.
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Replies (3)
Sanlam's replyOfficial
03 Feb 2025, 15:10Good day Gustav We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply03 Feb 2025, 15:10
Official
Good day Gustav We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
GP
Gustav P's updateReviewer Update
05 Feb 2025, 08:12Good day
Thanks for your prompt response and payment.
Just a question, why do we need to complain to get an acceptable response?
Thanks for your prompt response and payment.
Just a question, why do we need to complain to get an acceptable response?
GP
Gustav P's update05 Feb 2025, 08:12
Reviewer Update
Good day
Thanks for your prompt response and payment.
Just a question, why do we need to complain to get an acceptable response?
Thanks for your prompt response and payment.
Just a question, why do we need to complain to get an acceptable response?
Sanlam's replyOfficial
05 Feb 2025, 08:17Good day Gustav
Thank you for your feedback. We strive to provide efficient service and regret if we fell short. Your input helps us improve, and we appreciate the opportunity to assist you.
Regards
Sanlam Client Care
Thank you for your feedback. We strive to provide efficient service and regret if we fell short. Your input helps us improve, and we appreciate the opportunity to assist you.
Regards
Sanlam Client Care
Sanlam's reply05 Feb 2025, 08:17
Official
Good day Gustav
Thank you for your feedback. We strive to provide efficient service and regret if we fell short. Your input helps us improve, and we appreciate the opportunity to assist you.
Regards
Sanlam Client Care
Thank you for your feedback. We strive to provide efficient service and regret if we fell short. Your input helps us improve, and we appreciate the opportunity to assist you.
Regards
Sanlam Client Care