MV
Mike V
1 reviews | Active since Jun 2011
18 Dec 2019, 08:09
SANLAM`s Poor and Inappropriate Parctices and Ethics
I was initially called by Sanlam end FY 2018. I took up GAP cover January 2020. I have made no claims yet my premium went up a massive 18%. Surly this is inappropriate practice. Once Sanlam hooks you as a customer they simply apply no ETHICS thereafter. I must admit I am saddened that Big Corporates continually take advantage of us because we are merely an income symbol.
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Sanlam's replyOfficial
18 Dec 2019, 08:58Good day Mike
We are mindful that the client experience was not perhaps what you expected. We have escalated the matter to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We have escalated the matter to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
Sanlam's reply18 Dec 2019, 08:58
Official
Good day Mike
We are mindful that the client experience was not perhaps what you expected. We have escalated the matter to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We have escalated the matter to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards
Client Relations
Sanlam's replyOfficial
18 Dec 2019, 11:14Good day Mike
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
Sanlam's reply18 Dec 2019, 11:14
Official
Good day Mike
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client. Regards
Client Relations