Sanlams Pathetic services

Hi I am writing this review for my motherin regards with her late husband's claim

My mom late husband died in august of last year she was a stay at home wife and was 100 % financially dependant on her husbandt after the death she has had no financial back up and have had to live without electricity and sometimes food her late husband did at least have a small pension fund with sunlam of 50 000 the beneficiary was nominated as his ex wife but because my mom was financially dependant on the policy owner 50% of those funds will go to my mom after numerous calls and emails over the last 6 -8months that was rarely answered from sanlam we received a responses that the final decision or payment date would be done on the 15 June 2023 we thought at last this was the end of mailing and struggling to get anything from them the 15 th of June has come and gone and yet again we have tried to get any communications from sanlam with no feedback of any kind ive made a formal complaint on there websites also with no feedback this is very shocking and shows truely what type of company they really are