DK
Deidre K
1 reviews | Active since May 2026
25 May 2026, 13:11
Sanlam's lack of customer care
This has got to be the WORST service ever! They have between a 48 hour to 72 hour turn around time on emails! I have been trying for two weeks, to disinvest the funds in my unit trust! I was told to register and login to their portal and follow the instructions they sent me! Well, good luck with that. I have been unable to get past the first step, email confirmation OTP! It's riddled with errors, and no one seems to be interested in assisting me! Very frustrating indeed. I am still waiting for a response to me email sent Friday 22 May 2026! It's been two weeks of frustrating emails back and forth. It would seem that they don't read their emails! 😡
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
25 May 2026, 13:28Good afternoon, Deidre
We are sorry to learn of your poor service experience and have arranged for the responsible team to contact and assist you.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for the responsible team to contact and assist you.
Regards
Sanlam Client Care
Sanlam's reply25 May 2026, 13:28
Official
Good afternoon, Deidre
We are sorry to learn of your poor service experience and have arranged for the responsible team to contact and assist you.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have arranged for the responsible team to contact and assist you.
Regards
Sanlam Client Care
DK
Deidre K's updateReviewer Update
25 May 2026, 13:31Thank you. I'll be waiting.
DK
Deidre K's update25 May 2026, 13:31
Reviewer Update
Thank you. I'll be waiting.
Sanlam's replyOfficial
28 May 2026, 09:54Good morning, Deidre
This is just to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
This is just to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
Sanlam's reply28 May 2026, 09:54
Official
Good morning, Deidre
This is just to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
This is just to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
DK
Deidre K's updateReviewer Update
28 May 2026, 13:31Thank you, yes I have been contacted. Personal details update forms were sent to me and I have completed them and submitted them by return mail.
Thank you.
Regards,
Deidre
Thank you.
Regards,
Deidre
DK
Deidre K's update28 May 2026, 13:31
Reviewer Update
Thank you, yes I have been contacted. Personal details update forms were sent to me and I have completed them and submitted them by return mail.
Thank you.
Regards,
Deidre
Thank you.
Regards,
Deidre
Sanlam's replyOfficial
28 May 2026, 14:08Thank you for confirming this, Deidre.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply28 May 2026, 14:08
Official
Thank you for confirming this, Deidre.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
DK
Deidre K's updateReviewer Update
29 May 2026, 18:41I'd like to thank Denita Pillay for assisting me with my query. I managed to dis-invest. You were a great help. I'm happy 😊
DK
Deidre K's update29 May 2026, 18:41
Reviewer Update
I'd like to thank Denita Pillay for assisting me with my query. I managed to dis-invest. You were a great help. I'm happy 😊
Sanlam's replyOfficial
30 May 2026, 10:54Good day Deidre
Thank you very much for taking the time to notify us of your experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care
Thank you very much for taking the time to notify us of your experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care
Sanlam's reply30 May 2026, 10:54
Official
Good day Deidre
Thank you very much for taking the time to notify us of your experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care
Thank you very much for taking the time to notify us of your experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care