Sanlam's incompetency with paying my claim

Policy number SG***4

Im having the worst experience with Sanlam. Put in a claim at their Pretoria branch (Arcadia) on the 4th October 2021.

I received an sms that my claim was being processed and the money will be paid in 5 days. On the 8th I went back to the branch again because when I called, I was told that my application was not received. A gentleman at the branch told me that the money was paid and would reflect in my account in a few hours but till today there is nothing.

I then went back to the branch to find out what the problem is, I was assisted my Matseleng and she said that the policy number was not put on the claim documents. The process had to be redone and I was once again told that the money will be paid in days. Followed up via telephone on 15th October and spoke to Mbali Mdhuli (Ref: FLO-211004-NG9) who said that the application is hanging and she couldn't say why. She promised to give me a call later that afternoon to give clarity on what is going on but that call never came through.

Had to call them again on the 18th October, spoke to a gentleman who was also unable to give me clarity on the hold up of my claim and he put the phone down in my ear. Called again and I spoke to Itumeleng who said my application is verified. Ref (***)

I then received an sms on the 19th October that my claim was sent for premium audit which will take another 1-3 days.

I called on the 20th and was told to email my payslip as proof that I was paying the premium. All the emails that were given to me were all not working when I tried to email the payslip.

Can I please be assisted with this query, im fed up with Sanlam. I don't want anything to do with them.

M M Hlongwane