SANLAM’S INCOMPETENCE

15 August I lost my mom I coverd her with Sanlam I had replaced 2 policies with them one was from absa for 20 000 one was from them which was Sanlam indie for 20 000.moms funeral was on the 20th of August Sanlam payed me half of the money which was 20 000 they said I only replaced 1 policy which was Absa but the Sanlam indie I didn’t on top of that they payed on the same date as the funeral after going back and forth with them the whole week. in my right mind I would NOT Replace Absa policy and live Sanlam and worse these policies are old they told me about the waiting period of which I did ask Their employee multiple times she said no even on the internet when I logged in it said waiting period Not Aplicable so when it’s time to pay it is. And no one has ever rep**** on the email I sent regarding this

I send an email last year no one rep**** to me I was helped by Thobile Madonsela from Sanlam I am still waiting for my other 20 000 to be paid as I have debts because Sanlams incompetence