EP
Emile P
1 reviews | Active since Feb 2019
27 Feb 2019, 07:37
Sanlams horrible service
Sanlam Gap Cover offers absolutely horrible service. I submitted a claim on the 7th of February, after various emails and 3 phone calls - with the consultant stating that the matter will be escalated each time - I still havent recieved any feedback, eventhough Sanlam promises a turnaround time of 5-8 days. I would advise anyone to rather consider another provider when considering gap cover or insurance.
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Replies (2)
Sanlam's replyOfficial
27 Feb 2019, 08:09Dear Emile
We acknowledge receipt of your complaint . We will escalate the matter to our Gap Cover department for investigation.
Regards,
Client Relations
We acknowledge receipt of your complaint . We will escalate the matter to our Gap Cover department for investigation.
Regards,
Client Relations
Sanlam's reply27 Feb 2019, 08:09
Official
Dear Emile
We acknowledge receipt of your complaint . We will escalate the matter to our Gap Cover department for investigation.
Regards,
Client Relations
We acknowledge receipt of your complaint . We will escalate the matter to our Gap Cover department for investigation.
Regards,
Client Relations
Sanlam's replyOfficial
27 Feb 2019, 12:42Dear Emile
Kindly confirm one of our representatives have contacted you and you are happy with the outcome. Please use the details provided to you or our contact centre number ***for a customer service agent to further assist you through the correct communication channels.
Kind regards,
Client Relations
Sanlam's reply27 Feb 2019, 12:42
Official
Dear Emile
Kindly confirm one of our representatives have contacted you and you are happy with the outcome. Please use the details provided to you or our contact centre number ***for a customer service agent to further assist you through the correct communication channels.
Kind regards,
Client Relations