FvdM
Ferdie van der Merwe
1 reviews | Active since Sept 2016
10 Apr 2026, 11:04
SANLAM'S DIGITAL ASSISTANT IS CLUELESS
I phoned Sanlam, wishing to speak to a consultant i.r.o. the intended migration of my policy. The Digital Assistant does not understand English and put me through to the Claims Department.
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Replies (3)0
Replies (3)
Sanlam's replyOfficial
10 Apr 2026, 11:15Good day Ferdie We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply10 Apr 2026, 11:15
Official
Good day Ferdie We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
FvdM
Ferdie van der Merwe's updateReviewer Update
13 Apr 2026, 18:16So it was reported, but as expected NOTHING further happened!
FvdM
Ferdie van der Merwe's update13 Apr 2026, 18:16
Reviewer Update
So it was reported, but as expected NOTHING further happened!
Sanlam's replyOfficial
14 Apr 2026, 12:55Good day Ferdie This is to confirm that you were contacted. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply14 Apr 2026, 12:55
Official
Good day Ferdie This is to confirm that you were contacted. Regards
Sanlam Client Care
Sanlam Client Care