Sanlam's deceit

I opened a retirement plan with Sanlam in 2023 and in that i indicated that i would like to retire at the age of 55, i didn't suspect that something would go wrong because Sanlam is a reputable company and i was told that the calls are recorded. Sometime later i realised that my retirement plan had a retirement age of 60, contrary to my wish to retire at the age of 55 as i indicated to the consultant. I was very angry as i felt deceived, i honestly felt that my request was maliciously ignored solely for profit or commission or revenue interest because a shorter term will not milk more money in terms of profit, commission or revenue in a form of charges than a longer term retirement plan. I was very disappointed at Sanlam for this kind of act to say the least. I was very angry because had Sanlam told me they won't be able to action my request i would not have invested by taking a retirement plan with them, i would have exhausted other options. I contacted Sanlam telling them that i am not happy my request was not actioned as i had asked and i wanted to transfer the money in their retirement plan to a retirement plan that i am having with another company because they always act according to my wishes and in my best interest. My plea to them was that this had inconvenienced me financially and emotionally because all along i was of the impression that my request was actioned right the first time, as a client i have a right to be assisted right the first time when a make a specific request. The inconvenience stems from the fact that had Sanlam told me at the time of my request that they won't be able to do a retirement annuity as per my request that the retirement age be 55, i would not have proceeded with the transaction. I would have in fact chosen other investment options as i see fit, but they deceived me; for that i asked that they allow cancellation and the funds be released and be transferred to my other retirement annuity fund held at another company without them taking a cent from the amount or the wealth bonus because it was them, and not me who was at fault. The response i got from Sanlam was that they can in fact change the retirement age to 55 but they would not be able to cancel or transfer the money without penalties or charges, they said that the wealth bonus was calculated based on the amount invested and the period that is why the amount of the bonus will be reduced. Is this the way Sanlam operates, tricking clients. I cannot be held to ransom, i am clear when i say this that, had Sanlam told me openly, right at my initial request that they would not be able to do a retirement annuity plan for a retirement age of 55, i would not have chosen and proceeded to take invest those funds and taken a retirement annuity with them. I have taken time to reflect on this, i thought maybe with time passing i will learn to accept it, but it makes me angry every time and every time i feel cheated by their system, i was ******* into this transaction and every time i think of it i get angry, i cannot accept to be ******* like that and i cannot be held ransom. I therefore humbly request Sanlam to reflect on this, revisit this matter, act ethically and allow that the funds be transferred to my retirement annuity fund held at another institution without taking a cent or penalties or charges form the funds, or the wealth bonus, all the funds must compensate for the time they had the money while i was deprived of how i wanted the money to be invested, it may not have been a lot of money to Sanlam but i could have done a lot with that money, instead they caused me stress by deceiving me. Had they not invested the money contrary to my request and wishes, all will be okay. Had they told me they will not be able to action my instruction, i would not have invested. I hope Sanlam would act right this time, i hope a win-win situation can still be achieved. I hope Sanlam would not want to frustrate me as a client. I would hate a situation where i would be pushed to have the regulatory authorities or the ombudsman's office to enforce fairness and my justice in this regard.