PZ
Piet Z

1 reviews | Active since Mar 2009

30 Apr 2026, 09:27

Sanlam’s customer care lines feels like a black hole.

Sanlam’s customer care lines feels like a black hole - calls go in, but no help ever comes out. No answer at any of the lines they gave as customer care lines - ***and especially ***, which they say - Members are encouraged to add Sanlam's retirement fund Client Care Centre as a contact by using this number. I tried both and after 18 minutes on the 1st and 16 minutes on the second number, I threw in the towel. If this is “service, they seriously need to rethink their priorities.

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Replies (2)
Sanlam
Sanlam's reply30 Apr 2026, 09:41
Official
Good morning, Piet

We are sorry to learn of your poor service experience.

Please send us a private reply with an indication of how we may assist you.

On receipt of this information, we will escalate the matter for assistance.  

Kindly note that we will use the information you provide only to assist with this matter.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply04 May 2026, 10:35
Official
 Good morning, Piet

This is to confirm that feedback was provided to you via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care