Sanlam's abysmal service

I received an SMS on 13 March confirming that my withdrawal application had been received and was informed that the process would take 30 working days. However, that timeframe has long passed, and despite multiple follow-ups, I have yet to receive any meaningful response or update.

During my last inquiry at the Head Office, I was told that the application had not yet been submitted due to unspecified delays. I was then informed that it would be forwarded to SARS and that the payment would reflect within 2–3 days. It has now been two weeks, and still, there has been no feedback, even phone calls go unanswered.

Sanlam’s service has been extremely poor, and based on my experience, I would not recommend them to anyone.