Sanlam...nightmare to deal with

No communication channels and delay in service

It has been an absolute nightmare trying to get assistance from Sanlam. I first logged a disability claim at the beginning of this year but due to sanlams delay in requesting further information my claim was stalled until next year due to no response received from Sanlam throughout the year. The assessor did apologize for the delay but unfortunately this did not help as I was left without a salary for months on end. As a result of this and being a single mother, I have had to resign from work so that I can gain access to my pension fund. My employer has uploaded all of the documents for the withdrawal and payroll confirmed that there will be no further contributions paid to Sanlam for this month. I cannot seem to find an email address to send this confirmation too if it's required so that the withdrawal can be done urgently as the turnaround time is 4 to 8 weeks however I urgently need these funds as I have not received an income for more than 6 months due to the delay in the disability claim. I sincerely hope that this could be escalated. I also have not received the Group Risk continuation forms which I requested previously.