(Sanlam)Legacy Beneficiary fund utter disappointment

Good day I am utterly disappointed with Sanlam beneficiary fund. We sent a request to Sanlam to processes a claim for summer clothes on the 2nd of December 2025. There was never a response from them until my son sent a complaint on the 22 December 2025. There was no communication regarding any delay of payment until the 23rd of December informing him that they are attending to the complaint, in which an email was sent to inform him that the closing date was on on the 5th of December 2025, however, the request was sent before the request date. I am so disgusted by the constant unprofessionalism that this department always displays. I can not even express how my son is at the moment. Please note that I need a response from Sanlam as soon as possible on this matter.