Sanlamhas****** my money

I have a retirement annuity which fell due for full payment by my 55th birthday in January. I have been trying - with no result to get the funds released. There are continual innane emails regarding all manner of things but no result or payout. I have supp**** proof of address, proof of bank account as requested and TEN months later I am still waiting.

Since requesting the funds I have had a stroke and needed the funds and yet still I wait without any way to pay for occupational nor physio therapy and still I wait with no resolution. Do I need to lay a charge of theft or ***** ?