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MM
Marius M

1 reviews | Active since Jul 2025

25 Jul 2025, 08:34

Sanlamgap pathetic service

We have submitted a clam at our Sanlam Gap cover a few months ago for an amount just less than R4000 and have been struggling to get payment althought there has been complaints and various follow up from our side, last one where they responded feedback in 48 hours well this was 5 days ago. Service is very poor.

0
Replies (19)
Sanlam
Sanlam's reply25 Jul 2025, 10:47
Official
Good day Marius   
 We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Gapcover.
 
 Regards
 Sanlam Client Care 
MM
Marius M's update25 Jul 2025, 17:21
Reviewer Update
This is what they say all the time how sorry they are , but my complaints have not resolved anything previously, same story different day
Sanlam
Sanlam's reply25 Jul 2025, 17:34
Official
Hello Marius

We have relayed your complaint to the relevant department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply28 Jul 2025, 12:03
Official
Hello Marius

We have received feedback that Sanlam Gapcover has contacted you and will reach out again this afternoon.

Regards
Sanlam Client Care
MM
Marius M's update28 Jul 2025, 15:10
Reviewer Update
I could not speak while driving i said they must call at 3 i am waiting for their call
Sanlam
Sanlam's reply28 Jul 2025, 15:20
Official
Hello again, Marius

We have followed up with the relevant department for assistance.

Regards
Sanlam Client Care
MM
Marius M's update28 Jul 2025, 15:43
Reviewer Update
I am still waiting for their call
Sanlam
Sanlam's reply28 Jul 2025, 16:57
Official
A consultant has called but there was no answer. Feedback was provided to you via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
MM
Marius M's update28 Jul 2025, 19:02
Reviewer Update
I did not receive a call or email, can someone please call me tommorrow this is very frustrating i just want the claim to be paid
Sanlam
Sanlam's reply28 Jul 2025, 19:07
Official
We have relayed your message to Sanlam Gapcover.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply29 Jul 2025, 08:43
Official
Good day Marius

We have received feedback that Sanlam Gapcover has contacted you.

Regards
Sanlam Client Care
MM
Marius M's update29 Jul 2025, 08:47
Reviewer Update
Amy did call me yes but i still have not received any emails as the allege and confirmed. I confirmed this with Amy this morning. My email is ***
Sanlam
Sanlam's reply29 Jul 2025, 08:53
Official
Thank you for informing us about this.
 
We have requested assistance from the relevant department.
 
Regards
Sanlam Client Care 
MM
Marius M's update29 Jul 2025, 10:25
Reviewer Update
I have now received a email from gap again saying amount claimed is R603 but is is in fact R3812.87, this is becoming a bit of a joke can Amyplease confirm the correct amount
Sanlam
Sanlam's reply29 Jul 2025, 10:31
Official
Hello Marius

We have requested assistance from Sanlam Gapcover.

Regards
Sanlam Client Care
MM
Marius M's update29 Jul 2025, 10:33
Reviewer Update
Total amount claimed is R4415.87
Sanlam
Sanlam's reply29 Jul 2025, 10:37
Official
Thank you for this information, Marius.

Regards
Sanlam Client Care
MM
Marius M's update04 Aug 2025, 15:59
Reviewer Update
Only after i complaint at Hellopeter Sanlam gap attended to my claim and i was paid today.. Afrocentric service for this claim was very bad and compared to Kaelo , who prevouisly done a great job on all my previous gap claims, there service was pathetic. I hope i do not get another claim soon. Tx to Hellopeter
Sanlam
Sanlam's reply04 Aug 2025, 16:56
Official
Good afternoon, Marius

Thank you for your feedback.

Regards
Sanlam Client Care