Sanlam/FuturaSa and Salt Employee Benefits terrible service

Good Day I am writing this review, as I am frustrated with the service I have received from Sanlam/FuturaSa and Salt Employee Benefits thus far. My Mommy past away in July 2021,and we are still waiting for her death claim to be paid out, I have contacted the company numerous times, with no one being able to assist me, I contacted the company again on the 12/10/21 which one of the agents assured me I will be contacted on 17/10/21 and I am still waiting. Apparently there is documentation outstanding which Amanda Schalk from Sanlam/FuturaSa who was the last person working on my mommy's claim was supposed to disclose to me, but till this day I am still waiting on feedback, as far as I know a death claim is supposed to be paid out within 12 months of the passing of the deceased(main member) . I need answers as to why Sanlam/FuturaSa and Salt Employee Benefits is taking this long, this is unacceptable, my mommy's provident fund does not belong to the company, that was money that she work hard for in the event where she would retire