KV
K V
1 reviews | Active since Oct 2017
28 Apr 2021, 09:25
Sanlam/Direct access
Covid Lockdown, I app**** for my insurance to cover my premium. Took me months to sort out. After this, my debit order was never reinstated and my account ran into arrears - due to not being unable to establish contact with Sanlam, emails are returned due to mailboxes full. Have been trying to get anyone in Sanlam to action my request of outstanding arrears and banking details to correct arrears. To no avail - 8h00 to 9h20 on the phone trying to reach them again. Their answering service does not work, on inputting Id no, you are left hanging. IPHE, a call centre agent - when talking to her the line cut out and she did not bother to send a sms or even a mail trying to establish connection. Are they making money out of us with interest on the arrears ?
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
28 Apr 2021, 09:27Dear KV
Please accept our apologies for the poor service received. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply28 Apr 2021, 09:27
Official
Dear KV
Please accept our apologies for the poor service received. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. We have escalated your matter to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Best regards,
KV
K V's updateReviewer Update
28 Apr 2021, 09:46Escalating the problem, and investigation? that does not solve my problem - I foresee another three months of money spent on phone calls, not to mention irritation levels.
KV
K V's update28 Apr 2021, 09:46
Reviewer Update
Escalating the problem, and investigation? that does not solve my problem - I foresee another three months of money spent on phone calls, not to mention irritation levels.
Sanlam's replyOfficial
28 Apr 2021, 10:05Dear KV
The matter was escalated, hence they will investigate and provide you with feedback. One of our consultants will be in touch with you.
Kind regards,
Sanlam Client Relations
The matter was escalated, hence they will investigate and provide you with feedback. One of our consultants will be in touch with you.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply28 Apr 2021, 10:05
Official
Dear KV
The matter was escalated, hence they will investigate and provide you with feedback. One of our consultants will be in touch with you.
Kind regards,
Sanlam Client Relations
The matter was escalated, hence they will investigate and provide you with feedback. One of our consultants will be in touch with you.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's replyOfficial
28 Apr 2021, 12:46Dear KV
We were informed that one of our consultants contacted you. If you have any further enquiries, please feel free to contact the consultant directly.
Kind regards,
Sanlam Client Relations
We were informed that one of our consultants contacted you. If you have any further enquiries, please feel free to contact the consultant directly.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply28 Apr 2021, 12:46
Official
Dear KV
We were informed that one of our consultants contacted you. If you have any further enquiries, please feel free to contact the consultant directly.
Kind regards,
Sanlam Client Relations
We were informed that one of our consultants contacted you. If you have any further enquiries, please feel free to contact the consultant directly.
Kind regards,
Sanlam Client Relations
Best regards,
KV
K V's updateReviewer Update
28 Apr 2021, 15:26Thank you, have made the payment. I appreciate the effort, hopefully my problem will be resolved soon.
KV
K V's update28 Apr 2021, 15:26
Reviewer Update
Thank you, have made the payment. I appreciate the effort, hopefully my problem will be resolved soon.
Sanlam's replyOfficial
28 Apr 2021, 15:45Dear KV
Thank you for notifying us. We have forwarded your comments to the relevant department as well.
Kind regards,
Sanlam Client Relations
Thank you for notifying us. We have forwarded your comments to the relevant department as well.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply28 Apr 2021, 15:45
Official
Dear KV
Thank you for notifying us. We have forwarded your comments to the relevant department as well.
Kind regards,
Sanlam Client Relations
Thank you for notifying us. We have forwarded your comments to the relevant department as well.
Kind regards,
Sanlam Client Relations
Best regards,