Sanlam zero customer service.

It is impossible to get any information out of Sanlam. They never reply on e-mails. And when you try to phone the line the automated e-mail suggest you can phone. It is as if you are phoning a ghost company without employees. You are forever holding on for the high call volumes to come down. You can place as many complaints as you want on their online platform, no one gets back to you. The whatsapp option is just as impossible. The only response I have gotten is : "Thank you for contacting Sanlam Corporate. Unfortunately, our queue of WhatsApp queries has reached its maximum, and we are not able to assist on WhatsApp right now. You may send us e-mail with your enquiry to ***, or please try again later."

Then it is back to the e-mails where you never get a reply. I just wish someone from Sanlam could phone me.