Sanlam ZERO assistance!

another 24 hours ... can I just please get a phone number of a person to contact. don't give me the call centre as I have been on hold for over 30 min with no answer earlier in the week. I just need Sanlam to issue an IT 12 certificate for last years tax. Sanlam didn't do that and now SARS is blocking my tax return. long story short, Sanlam transferred funds from my old employer to your ""unclaimed fund.... I am meeting SARS on Friday and really need to get this resolved beforehand so that I can close this off. Please contact me with a person that can help me

Dear Sanlam, I have responded to the emails, IO have tried phoning you on your call centre, I have contacted you via whatsapp ... I CANNOT GET HOLD OF ANYONE ????????? this is not beyond ridiculous for something you created with SARS. I need this sorted out but no ones wants to take accountability from Sanlam, what is going on. If you don't respond to me today with a person calling me I am going to report Sanlam to the Financial services Ombudsman because this is the worst service ever and I will continue down this path to show other potential customers how bad Sanlam is

Just tried phoning your call centre again .... waited 16 minutes for someone to answer and then line gets disconnected after someone picks it up...you have 6 hours until I cause chaos for you. I have been patient enough

Phones again and eventually after 45 min holding spoke to Nompumelelo Mkhwa****, she understand the issue and is trying to response it for me in the background with the broader team. I do hope someone can help her sort this out

Dear Sanlam,Another two weeks have gone by, and I have received an email from Sanlam Corporate, from a lady by the name of Nompumelelo Mkhwa****. She mentioned she would get back to me , apparently working with another department, to clarify what needs to be done with this Sanlam issue. However, I have yet to receive any feedback. It has now been more than six weeks without any response from Sanlam. Please let me know what needs to be done here? Don't understand why this is taking so long ?