mW
michael W

1 reviews | Active since May 2021

06 Mar 2023, 11:25

SANLAM YOU BETRAYED ME

DISGUSTED EX EMPLOYEE, While employed by sanlam i had a funeral policy for my mother in law, whic i paid for almost three years, i subsequently left sanlams employ in january 2023 , my mother in law passed on the 1st of march 2023 and they refuse to PAY OUT even though i was not given the option of continuing with the policy, WHICH WAS MY INTENTION as she was 81 years old and wouldnt be able to have gotten cover for her elsewhere. I asked if i could please atleast just pay the last outstanding premium but they refused and said the claim will not be paid..... I gave you almost 3 years of my life and this is how you repay my family and I. DISGUSTING

0
Replies (7)
Sanlam
Sanlam's reply06 Mar 2023, 11:41
Official
Good day Michael
We are sorry to hear of your poor client service experience. We have responded via private message for additional information. 

 Regards
 Sanlam Client Care 
mW
michael W's update06 Mar 2023, 11:57
Reviewer Update
***
mW
michael W's update06 Mar 2023, 13:30
Reviewer Update
This matter will be taken to the ombudsman if necessary
Sanlam
Sanlam's reply06 Mar 2023, 14:07
Official
A consultant from Sanlam Corporate has tried to call you twice but there was no answer. Please confirm a suitable time to be called.
 RegardsSanlam Client Care 
mW
michael W's update06 Mar 2023, 14:16
Reviewer Update
I am at work they can call me at 16:30
Sanlam
Sanlam's reply06 Mar 2023, 14:26
Official
Thank you for confirming.
 RegardsSanlam Client Care 

Sanlam
Sanlam's reply06 Mar 2023, 14:57
Official
We have received confirmation that you have been contacted via  email.
 RegardsSanlam Client Care