SANLAM YOU ARE NOT HERE TO HELP, BUT TO BREAK A FAMILY!!!!!

"Live with confidence It’s more than a motto. It’s our promise to you."

"The protective hands of Sanlam's financial expertise represent shielding the world of our clients, the pointed fingers represent powerful growth and the solid base, stability.”

Sanlam, above are your slogans on your website, but i differ with ALL of this. I can not believe that i'm writing my second post on this platform. Your company will be 105 years old this year and you've made it based on lies!

I'm aware that in SA service delivery is something that's not often practiced in many companies, but a well known company like yours, PATHETIC!!! Your staff don't even know how to communicate / act professionally. Your staff are arrogant and its very visible in their email communication. Ever since we started with this claim, your staff has given us attitude, from your "customer service" office in Bellville till now!

Not ONE person in your company has ever given us straight answers, all they talk about is the service level agreement dates, when questions are asked NO ONE responds and 2 of your staff was copied in the last email.

When we talk to people about our experience with Sanlam their response are..."Sanlam will drag your case as long as they can to not do pay outs"

My husband is not getting better after his strokes, you have all the information your required, yet we are still waiting. Our medical aid are almost depleted of all the tests he had and must still do, and you guys dont bare in mind that he has 3 kids that might need that medical aid savings.

Why does it take so many months to sort out ONE clients claim, WHY??????