SANLAM WORST SERVICE EVER

I currently have a personal loan with Sanlam and today I first contacted them at 08h:30 to request a settlement letter and the consultant confirmed that they have sent it I will be receiving it soon, I waited until 11h:00 and called again another consultant told me that the settlement letter couldn't go through to my email because of their technical issues but she will make sure to contact me and resend it and she never called, I called again around 14h:00 and two consultants hung up the phone and at around 14h:20 I called again and one of the consultants said the account is being opened by another consultant and she cannot access it but she has left a message for that consultant to call me...and no one called me. CAN I HAVE A MERE SETTLEMENT LETTER AND STOP PLAYING AROUND...WHAT IS SO DIFFICULT. YOUR SERVICE IS THE WORST EVER