Sanlam, worst of the worst service

I'm not one to wirite business reviews on the internet, but no one deserves what I have been through with Sanlam. I resigned from my workplace at the end of February 2024. And since I had submitted my resignation letter at the beginning of the month and was service one calendar month notice period throughout February, I filled in my provident fund withdrawal forms on 9 February. Ever since then, till today in fact, Sanlam Customer Services says they cannot find my withdrawal application, and have been sending me back to my former workplace HR department. I have liaised with the HR department to the point where they sent me proof that they submitted the withdrawal application on my behalf using the Sanlam online portal, which they have been using for all applications as the company was retrenching at the end of 2023. To my surprise, only after this information was confirmed by HR did the Sanlam personnel from the provident fund call centre told me they could see it on the system, yet when they transferred me to Customer Service it was the same story as Customer Service says there has been no application made on my behalf.

To cut a long story short, my pension fund withdrawal application is stuck somewhere within Sanlam's systems and no one knows what to do about it. It's six weeks now and my debit orders will be bouncing since the period I made with banks is coming to an end this month end. I have wasted more than 120 minutes of airtime calling Sanlam to get the updated status of this application and yet I have not moved an inch from where I was when I resigned in February. Thank you Sanlam for ruining all of my plans.