SANLAM - Worst FSP to deal with

They have no compassion or empathy. Most pathetic FSP. I asked to reduce my installment and extend my repayment period to help my financial circumstance before I get into debt, but they refuse to budge. I got everything in writing. If other providers were willing to help me, who the hell does Sanlam think they are, yet they still call me offering me more loans which I declined. They can't give me my complete paperwork (financial assessment) as well. I emailed more than 2 x asking to be assisted with a reduction on my monthly payments, but they refuse. I am taking the matter to the ombudsman for Reckless Lending, and for review.