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ZK
Zak K

1 reviews | Active since Dec 2022

16 Feb 2024, 13:04

Sanlam worse service money *******

I had a pension fund. After my divorce my ex spouse claimed the money and Sanlam paid her. I resigned and asked the new money that I paid after the divorce be paid to my new company fund. Sanlam paid out to my ex spouse a second time and I get no joy from them assisting me innthe matter at all

0
Replies (5)
Sanlam
Sanlam's reply16 Feb 2024, 13:11
Official
 Good day Zak

 We are sorry to hear of your poor client service experience. Please respond to our private message. 

Regards
Sanlam Client Care 
ZK
Zak K's update16 Feb 2024, 13:29
Reviewer Update
Nowbyou want to assist after 3 months of sending mails!!! Asking for assistance.
Sanlam
Sanlam's reply16 Feb 2024, 13:47
Official
You are welcome to let us know if you would like your complaint to be addressed. We will require the information requested.

Regards
Sanlam Client Care 
ZK
Zak K's update16 Feb 2024, 13:50
Reviewer Update
Then mail me direct! Respond tonthe latest mail I send you 1 hour before I send a review on hellopeter!
Sanlam
Sanlam's reply16 Feb 2024, 13:57
Official
This is the Hellopeter platform for Sanlam reviews and not a specific department where your product is administered. We do not have access to department emails.

In order for your complaint to be referred to the relevant department we require your ID number or member number to trace your record.

Regards
Sanlam Client Care