Sanlam working with employer to deny withdrawal of funds after retrenchment

I was retrenched a few months ago, in Nov. Today is now nearly the end of Jan and Sanlam doesn't want to bypass a single person at the employer that doesn't want to give authorisation.

I provided various documents including paperwork signed by the employer of the retrenchment with the company stamp.

But all the documentation is ignored because the withdrawal form is not signed.

Sanlam is working and benefitting from access to the funds while I have financial hardship.